After several months of negotiation, discussion and preparation, we delivered training to a group of housing officers. It is not the first time it has taken more than six months to finalise details with a client, however, the relationship to date is developing well and the base have been more than happy with the work we have done for them. Having a good team to deal with administration is extremely important. The delivery is pitched differently because the base place military personnel and act as conduit between landlord, agent and tenant. We received the following endorsements:-

We waited for 6 months for Susie to present two days of training and it was definitely worth the wait. She has a different approach to any trainers we have worked with before – friendly, approachable, fun, and with great emphasis on the professional. She understands the industry inside out and understands how to cultivate a business relationship. 

The course gave me an increased knowledge and clarification on many relevant areas of landlord and tenant law. It was an interesting and informative day and I look forward to attending future courses.+

Excellent course. Any additional courses would be much appreciated.

The course has given me a much greater insight to the sector and my staff have benefitted from these two days. We will be able to apply new processes to the way in which we work. Susie is very knowledgeable and presented the course extremely well. I look forward to further training and developing our business relationship.+

Overall the course helped me identify where we and local landlords/agents have been going wrong. The two days helped me understand my own responsibilities and how tenants and landlords should be protected.

Excellent – would love to do more. I would most definitely recommend this course to others. I was a negotiator in my last role so did ARLA stuff, Haart Lettings training and Martin & Co training, but Susie’s course was much much better. Thank you.
I feel better equipped to deal with my day to day duties. Discussions with the attendees were very helpful. An excellent course – two days well spent listening to a subject matter expert. Thank you.+

Would like definitely like more training with Susie – Inventories and dispute resolution, health and safety please.+

A very good few days for someone who is new to the role. The course helped me gain knowledge and I would be requesting more training from my line-manager.+

The course gave a tremendous insight into how a lettings agency should be run, and how we can work closely with landlords ensuring that they meet their obligations. I also feel that I am much better placed to advise tenants and provide them with support. Thank you Susie. You explain things so simply and effectively, I don’t know why I didn’t understand landlord and tenant before!+