I retired from the Royal Navy in March of this year as a Commander having served over 30 years of active service for my country. Feeling the need and desire to move into the property sector and having rented my own property portfolio out for the past 20 years I opted to buy into the Alex Clark Lettings Franchise. One of the main reasons that swayed my decision was the fact that with Alex Clark, I would be trained as a Residential Lettings Manager using an external trainer. Furthermore, I would have the benefit of qualifying with a BTEC level 2 award in Residential Letting & Management should I successfully pass my examination at the end of 120 hours of tuition. With only 15% of Residential Lettings personnel having any training whatsoever, I felt this would be a unique selling point to re-assure new landlords and tenants that I knew what I was talking about and could give the appropriate advice when required. Meeting Susie for the first time confirmed all of my expectations, she is without doubt a fabulous instructor with a wealth of knowledge and an amazing memory for facts. She has a unique quality of keeping the pace and information level of the lessons suitable for a varied audience. Susie constantly encourages student participation throughout the course whilst still keeping a firm eye on the timetable to ensure learning objectives are met. When content didn’t at first make sense she would reveal one of her many case study examples and she would then break down the problem to the component or individual level before building up to the teaching point linking it to precedent, law or statutory law as the key governance for the issue.

At the end of the 2 week training course I felt extremely well prepared to sit the BTEC examination.

I managed to pass with flying colours, thanks in the main to Susie, in addition to the wonderful lesson plans, hand outs and presentations provided.

I would certainly recommend Susie, The Letting Training Centre and The Guild of Letting & Management to anyone in the industry who want to become truly compliant and to be in the top 15% of trained letting professionals in the industry, rather than being one of the 85% who daily wander through the minefield (sorry but I was in Bomb Disposal) that can be found in the letting industry.

Peter Greenwood MSc FMIC APMP Cert RLM