The Guild of Letting & Management Limited have been announced as an Official ESTAS Partner for 2015. The ESTAS is a national award scheme which recognises the best estate and letting agents in the residential property industry based on research conducted through homebuyers, sellers and landlords around the UK.
The ESTAS rates agents on the quality of customer service they provide to their clients through the buying, selling or letting process providing valuable feedback.
Susie Crolla of GLM said “We are delighted to become an ESTAS Partner, just like ESTA agents we take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the services we provide and this is great way to demonstrate how good we really are.”
Simon Brown, Managing Director of The ESTAS said “We are delighted to have The Guild of Letting & Management Limited on board as one of our ESTAS partners for 2015. Our partners are not just sponsors providing financial support, they believe in our philosophy that the best way to judge the performance of agents is to ask the people who have experienced their services – the customers. Our partners also strive to provide the best possible service to their client base and continually improve the range of products and services they offer the industry. I would like to personally thank them for their support.”
The 12th annual ESTAS ceremony takes place on 17th April 2015 and will be hosted by Phil Spencer the TV Property Expert, who said “I think it says a great deal about a company whose prepared to stand up and announce to customers and competitors that they believe in providing the best possible service and they’re happy to prove it. These awards help agencies to focus on customer service levels and that’s why so many take part each year”
“Taking part in the ESTAS sets agents apart from their competitors. It sends a clear message that they are passionate about customer service, prepared to go that extra mile for their clients and keen to listen to feedback”.